PCI Pal has confirmed that the strategic reseller partner it unveiled earlier this year is NiCE, the customer experience and business communications technology group.
The AIM-listed secure payments provider first announced the tie-up in February, at the time naming only an unidentified global provider of customer experience, AI and communications technology. A coordinated announcement by both companies has now confirmed the partner as NiCE Systems.
Under the arrangement, PCI Pal becomes a Strategic DEVone Partner within NiCE’s CXexchange marketplace. The partnership lets NiCE customers build compliant, secure payments directly into the NiCE CXone platform across both voice and digital channels, covering live-agent and AI-powered customer interactions through a single, consistent payment experience.
PCI Pal said the deal follows a successful spell of collaboration across several shared enterprise customers and further strengthens its position as a leading provider of secure payment solutions to business communications vendors worldwide.
Commenting, James Barham, Chief Executive Officer of PCI Pal, said: “We are delighted to now be able to publicly identify NiCE as the strategic reseller partner referenced in our February announcement. NiCE is a recognised global leader in customer experience technology and AI, and today’s announcement reflects the continued strengthening of our relationship making PCI Pal services available to their customers across the globe.”